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It is currently Tue Feb 27, 2024 4:16 pm

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PostPosted: Mon Feb 05, 2024 3:31 pm 
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I was having a couple of issues with my Karaosoft program and reached out to their Tech support for advice on how to possibly fix the problem. I assume I was talking with Bob Latshaw since his response was rude and uncalled for. After speaking to an Attorney who has agreed to take Karaosoft to court, i'm curious if anyone else has had negative comments directed at them from Bob Latshaw or any problems with the Karaosoft program freezing up? Below is my conversation with who I assume was "Bob Latshaw".

ME:Was having two issues .. 1) Karaosoft program kept freezing up and program kept having to be rebooted. 2) Kept getting distortion randomly throughout each song.

I figured it was one of two problems, maybe my laptop was too old, so I bought a new Legion Gaming Series Laptop and downloaded the Karoasoft program and the problem still exists.

So then I thought my mixer (Yamaha MG12XU possibly had a bad port or connection problem, so today I bought a brand new mixer, and the problem still exists.

The problem has got to be in the software program...Any idea what needs to be done to resolve the issue?..

BOB:your computer is overheating. Figure out why and your problem is solved.

ME:That's not possible...it happened with old laptop and same issue with brand new laptop...it's got to be something in the program.

BOB:If that were true, don't you think the tens of thousands of other copies would be doing it too?

You're a moron. Stop emailing tech support if you're going to act like you're smarter than us. Please take your business elsewhere.

ME:How do I get a refund for programs? I'll gladly take my business elsewhere since you are unwilling to fix the flaw in your program.

BOB:Call your credit card company and file a chargeback.

ME:I don't think you can file a chargeback for something that was purchased last year... it most likely would need to be refunded from the company, and I think I have paid for 4 programs.

ME:Mr Bob Latshaw,
The products I have ordered from you total $1,652.00
Please tell me how you want to proceed with the refund since your program continuously freezes and you are not cooperative with tech support and blaming my intelligence. If you refuse to offer me a full refund, I intend to hire an Attorney and all receipts and emails will be used to not only get a full refund, but any Attorney fees, Court cost, and travel expenses associated with taking you to Court and letting a Judge decide if I'm due a refund. Unless I hear back from you within the next 24 hours, I will meet with an Attorney and begin the legal process. I assume below is your name and mailing address, unless you tell me otherwise this is where the Attorney will be directed to send any documentation.

Robert "Bob" Latshaw Karaosoft
2324 Traceys Rd
Sparks Glencoe MD 21152


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